AUTOMATED PHONE SYSTEM
As a restaurant you can miss orders if many customers call at the same time or if a customer calls outside of restaurant hours. A busy employee answering phone calls leads to poor customer service. We all know that bad reviews usually have nothing to do with the food but the experience they've had.
HOW IT WORKS
When customers call they get a short welcome message from the automated phone answering system customized for the Restaurant. They are then directed to press 1 to order online, press 2 to hear hours of operation, or press 3 to speak to a restaurant representative. The set up is customizable to the liking of the Restaurant and more options can be added too.
- You get a new phone number.
- We update this phone number in all the listings so that customers can start calling your new number.
- You are still able to use your existing phone number.
- We free up your phones so that you can save money, make great food and give great customer service.
INCREASE REVENUE & SAVINGS EXAMPLE
Lets say a restaurant gets an average ticket of $30 per order, and they miss 5 orders a day due to lack of staff being unable to take phone calls. This translates to losing $4500 a month. With Zing you directly INCREASE REVENUE by $4500 in this case.
Since it's an included service, Zing's Automated Phone Answering system doesn't cost anything extra to the restaurant. Having the staff answer the phone costs the restaurant $10 - 15 /hr. If the minutes the phone is active is 3 hours a day, then at 30 days Zing would give the restaurant a SAVINGS of $900 - 1350 a month.
SOLVES A PART OF THE STAFF SHORTAGE PROBLEM
Zing’s Technology allows restaurant staff to manage more orders and on site service as they will need to attend significantly lower calls. This reduces the number of staff needed to manage your restaurant.
